TERMS & CONDITIONS

By purchasing on this website, you automatically accept the conditions below. Therefore, we recommend that you read through the terms carefully before you act.

This website is provided by Covetable Party Wear.

The terms and conditions are governed by the laws of the relevant jurisdiction.

All prices shown on the website include applicable taxes.

At Covetable Party Wear, we offer the following payment methods:

  • Mastercard
  • Visa
  • Maestro
  • PayPal
  • American Express

Once you have selected the items you want and proceed to checkout, please fill out your personal information such as name, address, and payment details. Once this is done, you will receive a confirmation email including a unique order number. Please note that this is not the final order confirmation. You receive your final order confirmation and receipt once the payment is approved and the product is registered in our warehouse.

PROCESSING TIME

We process and send orders during our main service hours, Monday to Friday (except for public holidays). We aim to handle orders within one business day, but during busy periods, it may take a little longer. Once your order has been shipped, you will receive a shipping confirmation via email.

AVERAGE SHIPPING TIMES AND DELIVERY INFORMATION

Orders are shipped with different carriers depending on the shipping destination and are insured against theft and accidental damage.

SHIPPING OUTSIDE THE REGION

Please note that customs fees are not included in the prices of our products and for orders outside the applicable region, customers can be subject to international customs fees and additional taxes. As customs policies and import fees vary widely from country to country, we suggest you contact your local customs office for current charges before you order.

TRACK YOUR ORDER

Once your order is shipped, you will receive tracking information directly from the courier company. Simply go to the courier company’s website and enter the tracking number in the designated field. The website will display the current status of your parcel, as well as the estimated delivery date.

Note: If you have opted for a parcel shop delivery service, you will only receive a notification once your parcel is available for pickup.

HOW TO RETURN

  • Place the article(s) you wish to return in a suitable bag/box, e.g., the one you received from Covetable Party Wear
  • Fill out the return form and enclose it in your return package
  • Ship the return package using the provided return method
  • Please keep a receipt as proof of the return shipment. This is your insurance in case the parcel gets lost

For international customers, we recommend using a tracked and insured shipping method. Should you experience any issues with returning from outside the designated region, please contact our Customer Service team.

RETURN POLICY

You have 30 days from the date you receive an order to return it. Please note that we must have your ordered items returned to our warehouse within 30 days of receipt. Covetable Party Wear does not accept items that have been worn, altered or washed. All articles must be returned in original packaging in the same state in which they were delivered, including original tags, authenticity cards, dust bags, etc. We recommend that all articles are sent as packages to ensure safe arrival and tracking availability. We cannot pick up goods sent to a package shop, so please send it to the return address stated on your return slip.

Please note that damaged or soiled articles will not be accepted but will be sent back to the customer and/or refund refused. The packaging may not be damaged as this is considered a part of the article. As soon as we have received a returned article it will undergo a quality control check according to our Return Policy mentioned here. All approved returns will be credited to the card used for the purchase.

REFUNDS

Once your return has been received at our warehouse, you will receive an email notification. You can expect to receive a refund within a reasonable timeframe via the same payment method used for the original transaction.

Kindly note that processing time may vary, depending on the volume of returns we are receiving at the time. Returns from outside the designated region may take longer to process due to customs procedures. Please note that returns which do not meet our Return Policy will not be refunded and will be sent back to the customer. If you have any questions regarding refunds, do not hesitate to reach out to our Customer Service team.

EXCHANGES

It is currently not possible to exchange items online. If you require a different size or item, we kindly ask you to return the original order and place a new order through our website.

If your goods are non-conforming or we have delivered incorrect goods, kindly register your claim with our Customer Service team.

All articles are covered by applicable consumer protection laws. As a customer, you can file a complaint about defects or deficiencies that occur within the statutory period after purchase. However, if defects, deficiencies or wearing are caused by negligent use, lack of maintenance or by regular wear and tear, the right to a complaint is rejected. Especially styles with sewn-on parts such as sequins, beads, studs and buttons should be treated with care, which also includes knit and silk items, and it should be expected that parts can fall off upon usage. This information is displayed on the hangtag of the garment at the time of purchase and on the care label.

If you have any questions in this regard, please do not hesitate to contact us.

covetablepartywear.com cannot be held responsible for articles that are sold out at the time of order. Typos or misprints may occur and Covetable Party Wear cannot be held responsible for these.